Shipping policy
Shipping Policy
Thank you for shopping with Romero. This Shipping Policy outlines the terms and conditions under which orders are processed, shipped, and delivered through our online store at https://try-romero.com.
1. Processing Time
Orders are processed and dispatched within 1 day of payment confirmation. During peak periods such as sales events and holidays, processing may take up to 2 days.
2. Shipping Times
Estimated delivery windows from the day your order is placed:
United States: 7–10 days
Canada, United Kingdom, Australia and other international destinations: up to 14 days
These are estimated delivery windows and are not guaranteed. Delivery times may vary due to carrier issues, weather, customs processing, or other events beyond our control.
3. Shipping Costs
Shipping rates, if any, are calculated at checkout based on your delivery address and selected shipping method and are shown before you complete your purchase. In some cases, free shipping promotions may apply.
4. Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your shipment. Please allow 24–72 hours for the tracking information to update. A delay in tracking updates does not always mean the package is lost.
5. Subscription Orders
Subscription refills follow the same processing and shipping timelines as one-time purchases. You can manage, skip, pause, or cancel your subscription at any time through the link in your order confirmation and refill emails, or by contacting us.
6. International Orders & Customs
International customers are responsible for any customs duties, import taxes, or local fees imposed by their destination country. Romero is not responsible for any delays caused by customs processing or import regulations.
7. Failed Deliveries & Incorrect Addresses
It is the customer's responsibility to provide a complete and accurate shipping address. If an order is returned to us due to an incorrect or incomplete address, we may charge a reshipping fee. We are not responsible for lost packages due to address errors.
8. Lost, Stolen, Delayed, or Damaged Orders
If your order appears delayed, lost, or arrives with a missing or damaged item, please contact the courier first, and then contact us at info@try-romero.com within 7 days of the marked delivery date with your order number and any relevant photos. Depending on the case, we may offer a replacement, reshipment, store credit, or refund. Romero is not liable for packages lost or stolen after delivery is confirmed by the courier.
9. Contact Us
If you have any questions regarding your shipment, feel free to contact us:
Romero Email: info@try-romero.com Website: https://try-romero.com